Returns and Refunds Policy
Thank you for shopping at LuxCouture.
If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a return, please make sure that:
The product was purchased in the last 3 days
The product is in its original packaging
The product isn't used or damaged
You obtained a Return Merchandise Number(RMN) from us
Product that do not meet these criteria will not be considered for return.
Shoes and Handbags
Shoes are prone to scuff easily on hard surfaces, so please try on footwear on a carpeted surface.
We cannot accept scuffed shoes as a return as they are not saleable to the next customer.
Handbags are a final sale.
Any sale item that is a FINAL SALE is not eligible for refund, exchange or store credit.
Any items received after the 7 day return window will be issued a store credit only.
All jewelry has to be shipped back to us with insurance in the event that the package should go lost. Thank you for your understanding.
All of our items are inspected before shipped, so in case you should receive an item that is damaged please contact us immediately.
For customers that are in store shoppers that live in MA, the return policy for the physical store remains for all web purchase which is store credit only.
Footwear and handbags in the physical store are final sale.
Any sales purchased online cannot be returned in store.
Shipping charges incurred in connection with the return of a product.
All merchandise is susceptible to normal wear and tear and may naturally change in appearance over time.
We cannot be held responsible for wear and tear.
Items purchased online at www.luxcouture.com but returned in store are subject to all IN STORE policies including but not limited to the following:
All items MUST be returned within 7 days for store credit.
Jewelry, footwear and sale merchandise are final sale and cannot be returned under any circumstances.
All original receipts must be attached and a web receipt must be present.
We appreciate you!
Please ship to:
9 Lincoln Street
Newton Highlands, MA 02461