Store Policy

Clothing and accessories:

All purchased must be returned in their original condition (in unworn, new condition with original tags attached) within a 7 day period.

All in store purchases are FINAL SALES.

Kindly email or call for a return authorization. No merchandise will be accepted as a return without contacting us first.

You can email us at staff@luxcouture.com, call us at 617-969-5600 or text us at 617-780-7358.

We will refund your money after the items are returned. We can only issue refunds to the card that was used to make the purchase. Our goal is to make this as easy as possible.

For online jewelry purchases, please use only insured express shipping methods. We cannot be held responsible for loss or damage if an alternative shipping method is chosen.

Shoes and Handbags:

Shoes are prone to scuff easily on hard surfaces, so please try on footwear on a carpeted surface.

We cannot accept scuffed shoes as a return as they are not saleable to the next customer.

Handbags are a final sale.

Any sale item that is a FINAL SALE is not eligible for a refund, exchange or store credit.

Any items received after the 7-day return window will be issued a store credit only.

 

All of our items are inspected before shipped, so in case you should receive an item that is damaged please contact us immediately.

For customers that are in-store shoppers that live in MA, the return policy for the physical store remains for all web purchase which is store credit only.

Jewelry and Footwear:

 

All sales for jewelry and footwear are final. We inspect every item before we ship it to you Unfortunately, we are not able to provide refunds for any item. If you need to exchange a defective item, you must contact us within 24 hours.. We are able to exchange a damaged piece if you provide a picture and email to us at staff@luxcouture.com  within 24 hours of receiving the goods and return any such defective goods within 3 days of receiving your order. with a return authorization.

 

Any sales purchased online cannot be returned in-store.

 

We appreciate you!

Please ship to:

LuxCouture

9 Lincoln Street

Newton Highlands, MA 02461

Attn: Returns.